Shipping Info

 

Shipping

Delivery times
USA: 2–4 business days
Canada: 5–12 business days
World: 5–20 business days

All orders are processed within 1 business day. Orders placed before 12pm MST are typically shipped the same day. All shipments are sent with tracking, which will be emailed to you upon shipping. Orders are shipped from Tempe, Arizona.

 

U.S. orders
Orders ship via USPS First Class or Priority Mail depending on weight. All domestic packing slips exclude pricing.

International orders
International orders are shipped via USPS First Class International. Expedited shipping via DHL is also available. Shipping costs and options are shown at checkout after you enter your address.

As the buyer, you are responsible for any customs charges, which vary by country and can include VAT and additional postal service processing fees. These fees can add up, so please be aware before you order. 


HOLIDAY SHIPPING INFO

Need it by the 24th? Order by the following dates.

USA
Standard Shipping: December 20, 12PM MST (all orders shipped on this day will be sent via Priority Mail)
Priority Mail Express*: December 22, 11AM MST

*Note: The USPS Priority Mail Express Deadline is Dec 22rd. However, they do not offer a money-back guarantee during the week of Christmas, and we cannot guarantee delivery.

 

International
UK:
 December 7
Canada/Europe: December 5
Australia/New Zealand, Asia, Middle East: December 3
Rest of the World:  November 26

International standard delivery time estimates are below, but due to the nature of shipping internationally, we can't guarantee delivery. We use an international shipping consolidator in order to provide less expensive rates, so delivery times vary by country. In general, if you order by the dates above, you're likely to receive it before Christmas. If the date has passed, you may still receive it before Christmas, but we don't want anyone to be disappointed, so we try to set a realistic expectation for delivery time. If you absolutely need it, you can choose DHL Express. 


Returns

U.S. orders
We offer hassle-free returns. Just e-mail us at orders@twotumbleweeds.co within 30 days of receiving your order. We'll send you a pre-paid shipping label, and upon receipt of your item(s) we'll issue a refund. Easy peasy!

International orders
You handle shipping the item(s) back to us, and we'll credit your order in full (items and one way shipping) when we receive them. Please e-mail us at orders@twotumbleweeds.co within 30 days of receiving your order, and we'll help you determine the best way to ship depending on your location.

Note: Our holiday return period will be extended until January 15th, 2017.